We are pleased to assist with technical and service advice for products purchased from The English Tapware Company.
If you have a service issue or require spare part components, please send an email with ALL the following information to techsupport@englishtapware.com.au
Please DO NOT call our showrooms for technical support as our showroom sales people are not able to assist you with technical advice or maintenance parts.
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HOTLINE SUPPORT FOR PLUMBERS:
Don't guess! For any question day or night call our whizz Stephan Marshall - 0498 990 029. If he does not answer when you call, please send a text message and he will call back.
You can also send an email to techsupport@englishtapware.com.au
QUICK REFERENCE SUPPORT DOCUMENTS
Perrin & Rowe Care & Maintenance Guide Hawthorn Hill Care & Maintenance Guide Hawthorn Hill Towel Warmers Installation Guide Acquello Care & Maintenance Guide Acquello Installation Guide
All our plumbing products fully comply to Australian Standards and are WELS rated. To read more about COMPLIANCE click here.
All of the plumbing products imported and sold by The English Tapware Company are supported locally with parts and spares.
For technical documents such as Specification Sheets, Care & Maintenance, Installation Guides etc, please use the PRODUCT DOCUMENTATION button on individual product pages to download your requirements. You can search a model code using the search facility in the top right-hand corner of the page.
If you have a service issue or require support please contact us below:
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